Missing Channels Alert

ATTENTION DISH SUBSCRIBERS: DISH Network is undergoing a small series of satellite and transponder swaps during the month of August. As a result, some of our subscribers may be subject to a temporary interruption of service on select channels. The most common problem that will arise with this swap will be channels missing from the GUIDE.

If your property falls under this list please complete the following QAM scan with your properties scan range.

*See below chart for instructions on preforming a QAM scan.

PROPERTY NAME

SCAN RANGE

AMERICAN TOBACCO

57-633

AVONDALE

57-675

CHESTER VILLAGE GREEN

57-633

COLONY VILLAGE

303-861

DALEVILLE

267-861

DERBY RUN

57-645

DILL BUILDING

57-633

GOOSE CREEK

201-861

MERIDIAN HARBOURVIEW

225-861

MERIDIAN OBICI

309-861

MIDTOWN AT TOWN CENTER

297-861

TALLWOOD

57-675

THE SQUARE

309-861

WHITE OAK

57-633

QAM SCAN INSTRUCTIONS:

Step 1: Press the Menu button on your DISH remote. Your main menu will pop up.

filestream.ashx 

Step 2: Select option #6 “System Setup”

system-setup

Step 3: Select option #1 “Installation”

installation

Step 4: Select option #1 “QAM Setup”

qam-setup

You will see your receiver’s tuner inputs listed on the screen.

Your scan range should be two different numbers. These numbers (if not the same as what is listed in the chart above) need to be changed to the numbers listed in the form above that matches your property name.

For Example: If your scan range states from 57 to 609 and needs to be from 237 of 861, highlight the box that has the incorrect number and change it by typing in “237” and “861”

 

Once the scan range has been corrected, select the button that says “Scan” to perform a QAM scan.

scan

 

This scan can take up to 1 hour to complete.

Once your receiver has finished its scan, press the “View Live TV” button located above the yellow and blue buttons in the middle of your remote control.

Let the receiver acquire signal. The receiver may take up to 5 minutes to acquire signal.

acquring-signal

 

Let the program guide download. The program guide may take up to 10 minutes to download.

programe-guide

 

If you are still experiencing issues after completing these steps, please call TELCOM Systems at (757)-216-6800.