I just want to say what an extraordinary service representative you have in Shawn. Any time I have called with a question/problem, he has answered the question, resolved the problem, or gets someone here to resolve a problem if he can’t from where he sits. I am an elderly widow and am technology challenged, but he has always exhibited the utmost patience and respect. He NEVER gets rattled! Telcom, you have a real gem in Shawn — if I had a competitive company, I would try really, really hard to steal him away from you.
My Grandmother lives at one of their properties and loves this company, especially Sydney. If she has any issues she is able to get help over the phone. The staff is very caring and takes their time to help her when she has any issues. I truly appreciate the time and effort given to make sure she was okay and knew what was happening with her services when she changed them.
Thank you for the ways you all share your time, your thoughts, your love for your job to help others enjoy happiness on television. We have movie theater night at home, now that’s something to smile about and to be grateful for. So hope today makes you as happy as you make so many days for others, like me.
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